Enterprise SaaS
Pepsi Ticketing System
Internal SaaS ticketing platform for issue tracking at Pepsi Pakistan head office.
Device views
Desktop and mobile presentation
Desktop
Overview
Designed and developed an internal SaaS ticketing platform for issue tracking and resolution at head office, supporting operational workflows at scale.
Highlights
- Internal ticketing for head-office issue tracking
- Workflow support for resolution at scale
- SaaS-style structure for internal teams
Scope of work
- Ticketing domain modeling
- Web UI for intake and resolution
- Backend services for operational flow
Outcomes
- Centralized issue tracking for headquarters teams
- Clearer ownership and follow-through on tickets
Next step
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